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These Terms and Conditions (“Terms”) govern your use of (“Website”) and the services provided by Custory (“Services”), a brand under Veuniq Ecommerce Private Limited. By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or Services.

Use of the Website and Services

You must be at least 18 years of age or have the permission of a parent or legal guardian to use the Website and Services. You are responsible for ensuring that your use of the Website and Services is lawful and complies with all applicable laws and regulations.

Orders and Payments

By placing an order on the Website, you agree to purchase the products at the price listed on the Website, plus any applicable taxes and shipping fees. We reserve the right to reject any order for any reason. Payment for products must be made at the time of purchase.

Shipping and Delivery

We will try to make sure to send the order consisting of Product(s) by date indicated in the Delivery confirmation or if no delivery date is specified, in the estimated time frame within a maximum period of 15 days from the date of Order confirmation.
Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone. 

For the purpose of these Conditions, the “delivery” shall be understood to have taken place or the order “delivered” as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

Returns and Refunds

We accept returns of unused and unwashed products within 15 days of delivery. Refunds will be issued in the original form of payment. We do not accept returns of final sale items.

Intellectual Property

All content on the Website, including but not limited to text, images, logos, and trademarks, is the property of Custory or its licensors and is protected by copyright and trademark laws. You may not reproduce, modify, distribute, or use any content on the Website without our prior written permission.

Disclaimer of Warranties

The Website and Services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Website or Services will be uninterrupted or error-free.

Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or Services, even if we have been advised of the possibility of such damages. Our liability for any claim arising out of or in connection with these Terms will be limited to the amount paid by you for the products.


You agree to indemnify and hold us harmless from and against any and all claims, damages, liabilities, costs, and expenses, including attorneys’ fees, arising out of or in connection with your use of the Website or Services, or any violation of these Terms.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with these Terms will be governed by and construed in accordance with the laws of India. Any legal action or proceeding relating to these Terms must be brought exclusively in the courts located in Delhi, India.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website.

If you have any questions or concerns about these Terms, please contact us at

Updated : 27th Mar’23

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